Appointed on 7th of October 2006 |
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Leo Ariyanayakam Leo was re-elected as the President of the CCAM for a second 2-year term. He is also the Chief Executive Officer and Executive Director of Scicom (MSC) Berhad and has over 11 years of experience in Contact Centre Management. He has a Bachelors Degree in Biochemistry from the University of London. |
Jasmindar Singh Jasmindar Singh was appointed as the Vice President (CRM/Contact Centre) on Saturday, 29th March 2008. He is currently the Assistant General Manager of iCIMB Call Centre and has 28 years of working experience in the Financial Industry. Last 9 years in Contact Centre Management. He has a Diploma in Computer Studies, Goon's Institute and is a Certified Support Manager, SSPA. |
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Bernard Chin, Bernard Chin was appointed as the Vice President (Industry) on Saturday, 29th March 2008. He is the managing consultant in the BPO and contact centre industry and has over 12 years of experience in the industry. He has a Bachelors Degree in Marketing and an MBA from the University of Central Missouri, USA.
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Byron J. Fernandez Byron J. Fernandez was appointed as a Honorary Secretary on Saturday, 29th March 2008. He is currently the General Manager of SRG Asia Pacific Sdn Bhd and has 9 years of experience in Contact Centre Management. He has a Master Degree in Business with a major in Information Technology from the University of Nottingham Trent of United Kingdom. |
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Manjelah Thavamoney Manjelah Thavamoney was appointed as the Honorary Treasurer on Saturday, 29th March 2008. She is currently the Service Desk Manager of Asia Pacific Information Services Sdn Bhd and has a total of 23 years of experience i.e. 10 years in the hospitality industry, 13 years in Contact Center management experience, 8 years in Telecommunication, 3 years in Banking and currently in IT for the past 2 years. She has a Diploma in Management from MAP in collaboration with Institute of Gordon, Australia. Certificate in NEBS Management from City and Guilds of London Institute. |
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Chan Fook Yee Chan Fook Yee was appointed as an Executive Committee member (CRM/CC) on Saturday, 29th March 2008. He is the General Manager-Operations of Kannal Solutions Sdn Bhd and has over 11 years of experience in Contact Centre Management. He has a Bachelor Degree in Business with a major in Information Technology from the University of Southern Queensland, Australia.
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David Charles Leo David Charles Leo was appointed as an Executive Committee Member (CRM/Contact Centre) on Saturday, 29th March 2008. He is the Senior Service Desk Team Leader heading Incident Management for Asia Pacific, International Americas and Emerging Markets and has 4 years of experience in Contact Centres.
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Raymond Chan Raymond Chan was appointed as an Executive Committee member (CRM/Contact Centre) on Saturday, 29th March 2008. He is currently the General Manager of Telebiz Sdn Bhd and has over 10 years of experience in IT and Contact Centre Management. He has a Bachelors Degree in Computing and Information Technology from the Oxford Brookes University, UK.
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Lolitta Suffian Lolitta Suffian was appointed as an Executive Committee member (CRM/Contact Centre) on Saturday, 29th March 2008. She is currently the Site Director for Teletech (M) Sdn Bhd and has 8 years of experience in Contact Center Management. She majored in Fine Arts and History in New York, USA. |
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Satheesh Kumar Satheesh Kumar was appointed as an Executive Committee member (CRM/CC) on Saturday, 29th March 2008. He is currently the Business Consultant of ISL (MSC) Sdn Bhd and has 12 Years experience in IT industry. He has a Bachelor Degree in Business Administration from the Wichita States University of Kansas, USA.
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Jaclyn Lim Jaclyn Lim was appointed as an Executive Committee member (Industry) on Saturday, 29th March 2008. Marketing Manager of Microtel Technology Sdn Bhd and has over 3 years of experience in Contact Centre Management. She has a Advanced Diploma in Marketing and Business Studies from Olympia College Malaysia.
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Michelle Fok Michelle Fok was appointed as Executive Committee member (Industry) on Saturday, 29th March 2008. She is currently the Senior Consultant of OmniTouch Malaysia and has over 12 years of experience in Contact Centre Management. She has a Degree in Business from the Victoria University of Technology, Australia, and has also obtained professional credential of CIAC-Certified Management Consultant. |
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Sieh Joo Chyn Sieh Joo Chyn was appointed as an Executive Committee member (Industry) on Saturday, 29th March 2008. He is currently the Assistant Divisional General Manager of O' Connor's Engineering Sdn Bhd and has 13 years of experience in Contact Centre Management. He has a Master In Business Administration from the Chalres Stuart University, Australia |
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Jayakumar Sreedharan Nair Jayakumar Sreedharan Nair was appointed as a Honorary Auditor on Saturday, 29th March 2008. He is currently the Senior Vice President-Finance of Scicom (MSC) Berhad and has 28 years experience in Accounting, Financial Management and Administration. He has an Associate of the Chartered Association of Certified Accounts (ACCA) and Associate of the Chartered Institute of Company Secretaries (ACIS). |
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Laurent Junique Laurent Junique was appointed as a Honorary Auditor on Saturday, 29th March 2008. He is currently the Chief Executive Officer of Teledirect Telecommerce Sdn Bhd and has 15 years of experience in Contact Centres. He has a Bachelor of Business from the Ecole Superieure d' administration des enterprises
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