| TITLE |
LINK |
Association Francaise des Centres de Relation Clientele (AFRC) |
www.afrc.org |
Australia |
www.callcentres.net |
Australian Call Centre Managers Forum |
www.callcentres.com.au |
Brazilian Association of Customer Care |
www.secanp.com.br |
British Standards Institute |
www.bsi-global.com |
Call Centre Association New Zealand |
www.tuanz.org.nz |
Call Centre Biz |
www.callcenterbiz.com |
Call Centre Dynamics |
www.callcentre.com.au |
Call Centre Focus |
www.callcentre.co.uk |
Call Centre Forum Deutschland |
www.call-center-forum.de |
Call Centre Magazine |
www.callcentermagazine.com |
Call Centre Managers Association CCMA Canada |
www.ccmacanada.com |
Call Centre Network Group |
www.ccng.com |
Call Centre Network Group South Africa |
www.ccng.co.za |
Call Centre Network Switzerland |
www.callnet.ch |
Call Centre News |
www.callcenternews.com |
Call Centre Ops.com |
www.callcenterops.com |
Call Centre.Net |
www.callcentres.net |
CallCentreWorld.com |
www.callcentreworld.com |
chatoverip |
www.chatoverip.com |
CMP |
www.cmp-europe.com |
CommWeb |
www.commweb.com |
Computer Telephony.com |
www.computertelephony.com |
CRM Xchange |
www.telemkt.com |
Customer Contact Management Association CCMA |
www.ccma.asn.au |
Customer Contact Management Association CCMA Ireland |
www.ccma.ie |
Customer Contact World |
www.ccworldnet.com |
Data Protection |
www.dataprotection.gov.uk |
Datamonitor |
www.datamonitor.com |
Department for Education and Skills |
www.dfes.gov.uk |
Digitrends |
www.digitrends.net/digitrends |
DMA |
www.dma.org.uk |
DTI |
www.dti.gov.uk |
E-skills NTO |
www.e-skillsnto.org.uk |
Fit For the Future |
www.fitforthefurture.org.uk |
Health and Safety Executive |
www.hse.gov.uk |
Help Desk Institute Benelux BV |
www.hdibenelux.com |
Help Desk Institute Europe |
www.helpdeskinst.com |
Help Desk Institute Germany |
www.helpdeskinst.de |
Help Desk Institute Oy Finland |
www.sqm.fi/hdi |
Help Desk Institute US |
www.helpdeskinst.com |
Help Desk International |
www.helpdeskinst.com |
helpdesk-online.com |
www.helpdesk-online.com |
Hong Kong Call Centre Association |
www.hkcca.com |
Incomes Data Services |
ww.incomesdata.co.uk |
Incoming Calls Management Institute |
www.incoming.com |
incoming.com |
www.incoming.com/s1ccmr.html |
Industrial Relations Services IRS |
www.irseclipse.co.uk |
Institute of Directors |
www.iod.com |
International Customer Service Association |
www.icsa.com |
IT Toolbox |
www.ittoolbox.com |
Italy - Customer Management & Multimedia Call Centre |
www.club-cmmc.it |
Japan - Help Desk Center |
mailto:asamoto@jioa.or.jp |
Malaysia - The Call Centre Association Malaysia |
www.callcentremalaysia.org.htm |
Manitoba Customer Contact Association |
www.mcca.mb.ca |
Mitial |
www.mitial.com |
Office of Telecommunications OFTEL |
www.oftel.gov.uk |
Ottawa Regional Call Centre Association ORCCA |
www.callcentres.org |
outboundfocus.com |
www.outboundfocus.com |
Qualifications and Curriculum Authority |
www.qca.org.uk |
Scottish Executive |
www.scotland.gov.uk |
Scottish Qualifications Authority |
www.sqa.org.uk |
Service Quality Management Norway |
www.supportinst.com |
Support Services Institute |
www.supportinst.com |
Support Services Institute SSI Danmark |
www.supportinst.com |
Telecom Library |
www.telecomlibrary.com |
Teleplaza.com |
www.teleplaza.com |
The Netherlands Call Center Managers Association |
www.ccma.nl |
TMC Net |
www.tmcnet.com |
Trade Unions Congress |
www.tuc.org.uk |
US Call Centre Network Group |
www.ccng.com |
Venezuala, Panama, Columbia, Dominican Republic Help Desk Institute |
www.kmghelp.com |
