• President Message

• Objectives

• Mission Statement

• Executive Committee Members

• Corporate Profile

Professional Standards

• Accreditation of corporations in the industry
• Certification of professionals in the industry
• CCAM Best Practice Public Programs
• CCAM Excellence Awards
• Regional Best Practice Awards
• ndustry forums with relevant government authorities/bodies.
• Government consultation on critical issues.
• Policy Making influence
• Influencing law makers
• Driving the governments objectives for the CRM and Contact center industry as a whole.
  

Career Development

• Certified Training for career advancement
• CCAM Supported Public Courses
• CCAM Annual MBA Scholarship award
• CCAM Career Hub
• Online recruitment and job-placement for the industry
• Web classifieds for members.
• CCAM In-house library & Information pad

Benchmarking

• Various Sector Benchmarking.
  Implementing benchmarking procedures for the Malaysian CRM & Contact Center Industry Vis a vis global standards.

Research, Resource and Information Axis

• CRM Institute for Strategic Studies (CRISIS)
• Industry Surveys
• Industry Reports & Resources
• Professional Briefing Papers
• Annual Roundtable discussion with policy makers
• Global Reach program

Events & Products

• Monthly Industry Journal
• Professional World Class Seminars
• Industry Directory and Guide
• National Industry Conference & Exhibition
• Annual Industry Awards & Gala Night
• Quarterly White Paper Presentations
• Research & Survey Findings
• Statistical Updates

Relationship Center

• Member to member Interaction (Directory & Blog)
• Vendor - Member Interaction (Supplier Directory)
• Links to non member interaction
• Member services (HR Issues/Policy Updates etc).
• External Relationships
• Government Relations
• Public Relations ( The official voice of the industry)