“To identify, recognize and honor distinguished members of the Malaysian contact center industry who have with innovation, persistence and focus taken customer service to new heights.
To recognize best practices in the customer service and contact center industry with the aim of increasing customer service awareness, encourage customer centricity from Malaysian enterprises and customer service individuals and to establish Malaysia as a recognized leader in customer service and contact centers.”
Award Categories:
| Corporate Awards: |
- Best In-House Service Contact Center (Under & Over 100 seats)
- Best Outsourced Service Contact Center (Under & Over 100 seats)
- Best Telemarketing Contact Center (OPEN Category)
- Best CRM Programme Implementation
- Best Video for Contact Centre
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| Individual Awards: |
- Best Contact Centre Manager (over & under 100 seats)
- Best Contact Centre Supporting Professional (over & under 50 seats)
- Best Contact Center Team Leader (OPEN Category)
- Best Contact Center Professional( over & under 100 seats)
- Best Tele-marketer (OPEN Category)
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| Prestige Awards: |
- Corporate Social Responsibility Award
- Career Acheivement Award
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| Mistery Shopper Awards: |
- Best Telemarketing Contact Centre
- Best In-House Contact Centre
- Best Outsourced Contact Centre
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Download Brochure for Details
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2010 CCAM Awards – Finalist for Corporate Awards
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2010 CCAM Awards – Finalist for Individual Awards
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2010 CCAM Awards – Finalists for Best CRM Programme Implementation (open)
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2010 CCAM Awards – Participants for Best Video for Contact Centers
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11th CCAM Awards (2010) – Winners of All Categories |
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