Home » Awards » Annual Awards 2013 » New Awards Category

New Awards Category

We are glad to announce that we have opened NEW categories for our 2013 Awards Nomination!

Please find the details below:-


A) Vendor

The above category must be submitted by vendors (Contact Centre Solutions / CRM / etc) for up to 3 of their best implementations in the following areas:

 

  1. Best overall contact centre solution implementation for Inbound
  2. Best overall contact centre solution implementation for outbound
  3. Best CRM solution implementation
  4. Best Social Media solution implementation
  5. Best Knowledge-based solution implementation

 

Criteria

1) Solution/s must have been implemented between January 2010 and July 2013

2) Solution/s MUST be currently still in use

 

Submission of nomination/s

Vendors may submit their nomination for up to their best 3 implementation sites. Additional sites (4 or more) will be charged at RM500 per site

Nomination content shall include project name; description; vendor details and any relevant information that would help to support the nomination.

New Awards Category A

 

Award Timeline

28 August 2013 – 18 September 2013

 

Site Visit

23 September 2013 – 27 September 2013

 

Entrance Fee : RM 3,000 per vendor submission (for a maximum of 3 sites nomination)

 

B) Individual Professional Assessment

This Individual Assessment category is open for all the Contact Centre Professionals in the industry for the following category: –

  1.  Contact Centre Manager
  2. Team Leader
  3. Professional
  4. Telemarketer
  5. Quality Assurance
  6. Trainer
  7. Human Resource

 

Submission of nomination/s

Nomination content shall include individual details and any relevant information that would help to support the nomination. Nominees shall be required to sit for an online assessment which later shall be notified by CCAM.

New Awards Category B

 

Award Timeline

28 August 2013 – 13 September 2013

 

Assessment

Between 16 August 2013 – 27 September 2013

Entrance Fee : RM 50 per individual registration

 

C) Government  Contact Centre

Submission of government organizational information and any relevant information that would help to support the nomination.

New Awards Category C

 

Award Timeline

28 August 2013 – 18 September 2013

 

Site Visit

23 September 2013 – 27 September 2013

 

Entrance Fee : FREE

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