Knowledge Enhancement Tour
| Activities | Brief of the Activities |
|
Knowledge Enhancement Tour (Visit) To Tabung Haji Contact Centre operated by VADS BPO
|
19th January 2010 (Tuesday)
15th Floor, Plaza Vads No.1, |
|
Knowledge Enhancement Tour (Visit) To MYOB / ABSS Telemarketing Contact Centre
|
18th March 2010 (Wednesday)
A-1-12, Kuchai Business Park, |
|
Knowledge Enhancement Tour (Visit) To Maxis Hotlink Contact Centre operated by SRG Asia Pacific Sdn Bhd
|
14th April 2010 (Wednesday)
Suite 1B-3A, Level 3A, Block 1B, |
|
Knowledge Enhancement Tour (Visit) To Asia Pacific Information Services Sdn Bhd (DHL APITS)
|
12th May 2010 (Tuesday)
3509 & 3511, Jalan Teknokrat 5, |
|
Knowledge Enhancement Tour (Visit) To Chartis Malaysia Insurance Berhad (formerly known as AIG General Insurance Berhad)
|
29th June 2010 (Tuesday)
2nd Floor, Wisma Dang Wangi, |
|
Knowledge Enhancement Tour (Visit) – Delegates from Hong Kong Call Centre Association (HKCCA)
|
29th June – 2nd July 2010 (Tuesday – Friday)
Site Visits |
Global Competency Program (GCP)
| Activities | Brief of the Activities |
|
Global Competency Programme – “Service Straight from the Heart” Workshop
By Ashraf Bin S. Hadi, CEO of Performance Enrichment Sdn Bhd |
9th February 2010 (Tuesday)
CCAM Headquarters, Part Level 1, |
|
Global Competency Programme – “Customer Feedback Design & Development” Workshop
|
3rd March 2010 (Wednesday)
CCAM Headquarters, Part Level 1, |
|
Global Competency Programme – “Enhancing Your Oral Communication Skills” Workshop
By Anna Yap of Top Partners Management Services |
24th March 2010 (Wednesday)
CCAM Headquarters, Part Level 1, |
|
Global Competency Programme – “Email Communication Dynamic” Workshop
By Anna Yap of Top Partners Management Services |
6th May 2010 (Thursday)
CCAM Headquarters, Part Level 1, |
|
Global Competency Programme – “Customer Satisfaction Feedback Survey Implementation & Data Analysis” Workshop
By Jeannie Quek, Consultant SEA of Fusion Consulting Sdn Bhd |
19th May 2010 (Wednesday)
CCAM Headquarters, Part Level 1, |
Association General Meeting
| Activities | Brief of the Activities |
|
11h Annual General Meeting
|
27th March 2010 (Saturday)
Grand Ballroom, Royal Selangor Club, |
|
Extra-Ordinary General Meeting (EGM)
|
19th August 2010 (Thursday)
Card Room, Royal Selangor Club, |
Sports
| Activities | Brief of the Activities |
|
1st Bowling Tournament
|
8th May 2010 (Saturday)
Ampang Superbowl, Level 5, |
|
2nd Futsal Tournament
|
3rd July 2010 (Saturday)
Sports Planet (Subang Grand), |
President’s Cocktails
| Activities | Brief of the Activities |
|
1st President’s Cocktails
|
3rd February 2010 (Wednesday)
Hard Rock Café Kuala Lumpur, |
|
2nd President’s Cocktails
|
23rd June 2010 (Wednesday)
Souled Out, Desa Sri Hartamas, Kuala Lumpur |
|
3rd President’s Cocktails
|
23rd November 2010 (Tuesday)
Maharaj Restaurant, Jalan Gasing, Petaling Jaya |
Industry Talent-Time
| Activities | Brief of the Activities |
|
1st Industry Talent-Time (Hits)
|
25th September 2010 (Saturday)
Kompleks Rakan Muda Bukit Kiara, |
|
1st Industry Talent-Time (Final)
|
8th October 2010 (Friday)
Grand Lagoon Ballroom, Sunway Resort Hotel & Spa |
Annual Awards
| Activities | Brief of the Activities |
|
Pre-Awards briefing
|
21st May 2010 (Friday)
Tenaga Nasional Berhad |
|
Desktop judging – Awards
|
25th June – 14th July 2010 (Friday – Wednesday)
CCAM Headquarters, Part Level 1, Block B, |
|
Final round evaluation – Awards
|
4th August – 20th August 2010 (Tuesday- Friday)
Onsite judging, CCAM Secretariat |
Annual Awards & Gala Nite
| Activities | Brief of the Activities |
|
11th Contact Centre Awards & Gala Nite
|
8th October 2010 (Friday)
Grand Lagoon Ballroom, Sunway Resort Hotel & Spa |
Annual Conferences
| Activities | Brief of the Activities |
|
2nd National Contact Centre Conference for Contact Centre Professionals
|
29th July 2010 (Thursday)
Pyramid 2, Level CP3, Sunway Pyramid Convention Centre, |
|
National Conference: Moving ASEAN towards Zero Face-to-Face Interaction
|
22nd November – 23rd November 2010 (Monday- Tuesday)
Pyramid 2, Sunway Pyramid Convention Centre |
