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Knowledge Enhancements and Solutions Conference

Invitation Card / Brochure – Download here.

Presentation Files

Transforming the Contact Center with Unified Communications by Jai Cowan, Senior Solutions Consultant, Shoretel
Download here.

Actionable Voice of the Customer Strategy by Jeannie Quek, Business Consultant, Fusion Comm. Solution Sdn Bhd
Download here.

Technology – What YOUR Customers WANT from it by Byron J. Fernandez, General Manager, SRG Asia Pacific Sdn. Bhd.
Download here.

Experience Management, The Key to Growth by Felix Leong, Avaya APAC CC
Download here.

Contact Centers and Cloud Computing – Interactive Intelligence
Download here.

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