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4th Knowledge Enhancement & Solutions Conference

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It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service.


This time around, the CCAM 4th Knowledge Enhancement and Solutions Conference brings you the theme “Consistency, Efficiency and Quality of Service” which promises to inspire your thinking and generate new ideas to create a superior customer experience.

Join us at the conference this coming 28th August 2013!



28th August 2013 (Wednesday)



8.30 am – 5.00 pm



Saloma Bistro & Theatre Restaurant, Jalan Ampang, Kuala Lumpur (view map here)



Members – FREE*

Non Members – RM 200

(A ‘no show fee’ of RM 200 will be imposed to those who have registered, but failed to attend)



Please click here


Hurry! Seats are FREE* and limited. For members who are interested, please fill in the online registration form by clicking this link. (Please take note to fill in “CCAM” in the password field). For further enquiries, please contact our CCAM Secretariat at 03-7803 5580 or e-mail ccam_secretariat@ccam.com.my.

(* For Managers and above only)

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