Dear CCAM member,
Contact Centres Association of Malaysia (CCAM) is now the co-host for the 4th Annual Contact Centres Asia Summit (19-20 March 2013, Malaysia)!
With this collaboration, delegates will get complimentary access to the massive online resource centre of industry articles, exclusive discounts, the chance to meet a host of people committed to excellence within their contact centre and an agenda that has been certified by CCAM.
To kick start 2013, IQPC would like to share an exclusive report with you.
Executive Priorities Report 2013
Research was conducted with customer management and customer service leaders from top-performing organisations. Compiled in this report are key 2013/2014 trends, such as increasing focus on customer loyalty/customer relationship processes and social/digital channel diversity. Read the comprehensive 19-page report and find out if these trends are viable for your organisation.
Download it here
If there’s one conference that you choose to attend in 2013, the 4th Annual Contact Centres Asia 2013 summit should be it. This is CCAM’s yearly national event. This is IQPC’s forte.
Get the agenda and speaker list here.
Want more reasons to attend?
For the first time ever, we bring to you an exclusive site tour to the freshly set up Kuala Lumpur contact centre of Asia’s telecommunications giant – Singtel. Slots are limited, so email them now for more juicy details!
3 simple ways for more information
See you in March.
Customer Relationship Management & Contact Centre Association Malaysia (CCAM)
P.S. CCAM members exclusive! Members get an extension on early bird discounts to 25 January 2013 AND an ADDITIONAL 15% off early bird prices! Quote “CCAM15” when you email firstname.lastname@example.org to save up to USD1,272 now!