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Knowledge Enhancement & Solutions Conference – “Voice of Customer”


Listening to the voice of the customer is one of those simple but powerful concepts that is already transformed the world of customer support. Themed “Voice of Customer “, CCAM’s Knowledge Enhancement and Solutions Conference is dedicated to the broad topic of support innovation. It is a one day program of experts and visionaries to help you stay ahead, to spot the most interesting opportunities, and perhaps avoid a few dead ends.

Join us at the conference this coming 30th April 2013!

For CCAM Members, registration is FREE for the first two (2) person from each Company. Additional participants will be charged at RM150 per head. For non-members, charges will be at RM 300 per head.

For members who are interested, kindly contact our Executive Director, Mr. Chan Fook Yee at 012-387 1328 or email chanfy@ccam.com.my. Alternatively, please contact our CCAM Secretariat at 03-7803 5580 or e-mail ccam_secretariat@ccam.com.my.

CCAM promises to inspire your thinking and generate new ideas to boost the success of your ‘Voice of Customer’.

For Location Map, click here.

For Conference Agenda, please click here.

For Speakers Profile, please click here.

Speakers Presentation
“Implementing An Actionable Voice of the Customer Program” by Ms. Jeannie Quek, Business Consultant – Jebsen & Jessen
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“Multi-Channel Customer Service” by Mr. Kenneth Lai, Senior Client Director, Enterprise Business Unit – Salesforce.com
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“Aspect® Social Turns Social Monologues Into Productive Dialogues That Grow Customer Value in The Contact Center” by Ms. Sowmya Sivashanmugam, Subject Matter Expert – Aspect Social
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“Converting Your VOC into “Gold” by Mr. Ali Kasa, President & CEO – Egnatia Group
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“Metric Matters!” by Mr. Mohd Fauzil Bin Wahab – VADS Berhad
Download Here

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