1 to 2 days training or workshop for Contact Centre Professionals related to operation. Members of CCAM will enjoy it for free (depends on the membership category) or with a special member’s rate.
| Month |
Programme |
| February |
- Service Straight from the Heart
|
| March |
- Customer Satisfaction Feedback Design & Development
- Oral Communication Skills
|
| April |
- Actionable Business Intelligence (Performance Analysis)
- Consultative Selling
|
| May |
- Email Communication Dynamics
- Customer Satisfaction Feedback Survey Implementation & Data Analysis
|
| June |
- Conducting A Performance Review
- Understand the Key Matrix for Contact Centre
|
| July |
- 2nd CCAM Contact Centre Conference for Contact Centre Professionals
|
| August |
- The Art of People Management
- Unlock the Power of Creative Thinking
|
| September |
- Professional Business Writing Skills
- Effective Team Briefing
|
| October |
- Effective Presentation Skills
- Telephone Marketing Skills
|
| November |
- Effective Forecasting & Scheduling
- Interviewing Skills
|
| December |
- Capacity Planning & Forecasting
|
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