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Alan Downe was appointed as the Honorary Auditor on Saturday, 27th March 2010.
Dr. Alan G. Downe is a Senior Lecturer with the Department of Management & Humanities at the Universiti Teknologi PETRONAS, where he specializes in teaching organizational behavior and corporate communications.  Originally from Canada, he has been involved in various aspects of the contact centre and shared services industries for over 10 years.  He holds a Master’s degree in Educational Psychology from the University of Calgary and a PhD in Management from Malaysia’s Multimedia University.


HODA SAYYAHI is from Iran. She has Master degree in IT and PhD student in Information System & CRM at University of Malaya. She is currently working with SCICOM (MSC) BHD as Specialist in the Management Information Department (MIS). She had more than 4 years experience in the contact center industry.






Abdirizak Omar Mahamoud is from Somalia. He is currently working with SCICOM (MSC) BHD as assistant Manager in the Management Information Department. He has Master degree in Computer Science and 5 years experience in the contact center industry. He is an apt spokesperson for expounding on the professional standards of this industry.





Fariz Abdullah is the VP of Information Technology of CareerXcell Sdn Bhd. He was previously involved in various development and management of Human Capital Recruitment System. He obtained his Higher Diploma in Network Centred Computing at National Institute of Information Technology (NIIT). He has more than 8 years working experience in recruitment industry and is very knowledgeable in the systems required for a successful human capital centre.

Secretariat Volunteers



khairul anuar che yop

Khairul Anuar or more popularly known by his initials KCY, is currently an Assistant Manager for Employee        Development and Business Partnership in the Training Department in VADS Business Process Outsourcing.  He    had joined VADS Berhad since year 2006 and had made his way up from there. KCY came from Pulau Pinang    and had graduated from Universiti Tenaga Nasional, majoring in Electronic Electrical Engineering.

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maz izman budiman Graduated from Universiti Putra Malaysia and currently pursuing his Masters in Business Administration,  Izman had been a part of VADS Berhad since 2006. Back then he held the position of Team Leader for half a  year and became an RTFM ( Real Time Floor Manager ) for a year and a half. Izman is easy-going and very  helpful in nature. He is currently an Assistant Manager for Career Development & Talent Management (Training  Department) in VADS Business Process Outsourcing.




azfarima binti abbas Ima hails from Johor Bahru and has been with VADS for 5 years now. She is currently a Specialist in Employee  Development and Business Partnership in the Training Department. She previously held Team Leader’s  position for two years and a half. She attended RIMA College and Systematic College, majoring in Business  Administration Under the Association of Business Executive Program.




lisbeth jane martin Lisbeth was born in Kuching, Sarawak, and grew up in the humble city. She came to KL in search of her  independence. She landed in VADS in September 2009, and started her career from there as a Customer Service  Representative. She graduated from Universiti Teknologi Mara, majoring in Science. She loves road trips and  nature. Lisbeth is currently a Specialist in Employee Development and Business Partnership in the Training  Department.


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