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Who Should Join

Citizens and/or residents of Malaysia and above 18 years old of age residing or working in Malaysia without restriction of sex, race or religion who are working directly or indirectly in the Customer Relationship Management Organization that
operates a Customer relationship management function and or a Contact centre organization that operate Contact Centre function or a user to or a vendor to a Customer Relationship Management Organization and Contact Centre organization are eligible to be a member of the Association.

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Customer Relationship Management and Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player the CCAM can help you. Currently we have members who own call centres, use call centre and members who serve the call centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers
  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

Calling all Call/Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.

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